Victorian Energy Subsidies ("we", "us", "our") is operated by Victorian Energy Subsidies (ABN 91 631 728 770). We help Victorians find out which government solar, battery and energy rebates they may be eligible for, and connect them with accredited installers. We respect your privacy and handle your personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Spam Act 2003 (Cth). This policy explains, in plain English, what we collect, why, who we share it with and how you can control it.
1. What Information We Collect
When you fill in one of our forms, we may collect:
- Your name
- Phone number
- Email address
- Postcode (and suburb, if provided)
- Whether you own your home
- What you're interested in (for example solar panels, a home battery or air conditioning / heat pumps)
- Any other details you choose to give us, such as answers to questions about your property or energy use
We do not ask for sensitive information (such as health or financial account details). Please don't send it to us.
2. How We Collect It
We collect information directly from you when you:
- Complete a lead form in an ad on Facebook or Instagram (Meta), Google or TikTok
- Fill in a form on our website, www.victorianenergysubsidies.org
- Email, phone or message us
When you submit a form on Meta, Google or TikTok, that platform passes the details you entered to us. Those platforms also handle your information under their own privacy policies.
3. Why We Collect It
We use your information to:
- Check which government rebates and programs you may be eligible for
- Contact you about your enquiry by phone, SMS or email
- Connect you with one or more accredited installers or partners who can quote on and install the products you're interested in
- Keep records of enquiries and improve our service and advertising
- Meet our legal obligations
If you don't give us your contact details, we won't be able to assess your eligibility or connect you with an installer.
4. Who We Share It With
We share your details with accredited installer partners that service your area, so they can contact you by phone, SMS or email to discuss your options and provide a quote. We only share what they need to do that. Our partners must handle your information in line with Australian privacy law.
- Service providers who help us run our business (for example CRM, email, SMS, website hosting and advertising tools)
- Government bodies or program administrators, only where needed to process a rebate application you have asked us to help with
- Anyone else where required or authorised by law
We may also share information with:
We do not sell your personal information. Some of our service providers may store data outside Australia (for example in the United States). Where that happens, we take reasonable steps to make sure your information is protected.
5. Cookies and Advertising Pixels
Our website uses cookies and similar tools, including the Meta Pixel, Google tags (Google Ads and Analytics) and the TikTok Pixel. These help us understand how people use our site, measure how our ads perform and show relevant ads to people who have visited our site or interacted with our ads.
These tools may collect information such as your device, browser, pages viewed and actions taken. You can block or delete cookies in your browser settings, and manage ad preferences in your Meta, Google and TikTok account settings. Blocking cookies won't stop you using our forms.
6. Contacting You and Opting Out
By submitting a form you agree that we, and the installer partners we connect you with, may contact you about your enquiry by phone, SMS or email. You can opt out at any time:
- SMS: Reply STOP
- Email: Click the unsubscribe link, or email us
- Phone: Tell the caller, or contact us using the details below
We will action your request promptly (and within 5 business days). Every marketing message we send identifies who it is from and includes a way to opt out.
7. Storage and Security
We store your information electronically using reputable, secure systems. We take reasonable steps to protect it from misuse, loss, and unauthorised access, change or disclosure, including access controls and password protection.
We keep your information only as long as we need it for the purposes above or as required by law, and then securely delete or de-identify it. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.
8. Accessing and Correcting Your Information
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us. We will respond within 30 days. If we can't give you access, we'll explain why.
9. Complaints
If you have a concern about how we've handled your information, please contact us first and we'll try to resolve it within 30 days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
10. Contact Us
Victorian Energy Subsidies trading as Victorian Energy Subsidies
- ABN: 91 631 728 770
- Email: rebates@victorianenergysubsidies.org
- Phone: 1300 797 764
- Post: 1 Queens Road, Melbourne VIC 3004
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page, with its effective date.
